Shipping shouldn’t be complicated. That’s why you won’t be charged for shipping on orders over $50—no picking charges, packing charges, or handling fees. Below is a simple explanation of all our shipping policies. It’s just another way we make your job a little easier.
Dodo Shipping Policy
Orders Less Than $50
Orders of $50+
UPS Is Our Primary Parcel Carrier
We use a variety of carriers for LTL shipments.
Title and risk of loss pass to customer upon tender of shipment to carrier.
Shipping Policy Exceptions
Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates apply for all orders delivered to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may also be applied.
International and P.O. Box Orders
Dodo only accepts orders for shipments within the continental U.S., Alaska, and Hawaii. Orders to international destinations will not be processed (see “International Shipping” section). Dodo does not ship to P.O. Box addresses.
International Shipping (MyUS.com and eBay)
While we cannot export products at this time, we recommend shopping at the following retailers:
MyUS.com
Doro has partnered with a third party vendor, MyUS.com, to offer convenient and fast international shipping to more than 225 countries.
MyUS.com provides specialized international package exporting and consolidation services from its Sarasota, FL facility to your international address. When you create a MyUS.com account you receive deeply discounted shipping rates, exceptional customer service 24/7 online access to your customer account, as well as access to other services. MyUS.com also gives you the ability to consolidate packages which saves you even more on international shipping.
How to Use MyUS.com
Use MyUS.com’s Personal Shopper service to make a purchase from Doro on your behalf. MyUS.com accepts credit cards with international billing addresses, cards issued by non U.S. financial institutions, and wire transfers.
Third-Party and Manufacturer Shipped Products
Items shipping from the manufacturer: Please refer to the item page on dodo.com for shipping lead times as they vary. Expedited shipping is NOT available for third party items.
You will receive an email when your order is shipped with a tracking number that links to the UPS website.
Expedited Shipping Rules
To qualify for expedited shipping, Dodo must receive your order on Monday–Friday before 3 p.m. (CT). Dodo does not offer Saturday delivery. All expedited orders must weigh less than 150 lbs., and not contain any hazardous materials.
Expedited orders only ship on business days. Any orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. If (800) 423-7544 you have any questions, call customer service at
Non-Refundable Items
Except as otherwise described below, if you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging.
No-Hassle Returns
Sometimes products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions, and offer you the option to cancel.
How to Return Items
Auto Returns From “My Account”
Login to your account, visit your Recent Orders, and click “Return Items” next to the order. We’ll email you a printable shipping label and a return authorization number (RA) right away. The return will be noted in your account so you can track it.
Follow our step-by-step “How To Auto Return” guide
Call Customer Service
You can call our Customer Service Department at (800) 423-7544 to help walk you through the return process. We’ll send you a shipping label and a return authorization (RA) number. Our customer service hours are Monday through Friday from 6 a.m. to 9 p.m. (CST) and Saturdays from 7 a.m. to 5 p.m. (CST).
Include Order Confirmation
Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Returns received at Dodo without a RA number may be assessed a 15% processing fee that will be deducted from any credit due.
